Customer Service

To better answer your question, please choose either HIGH SCHOOL or COLLEGE above

  • CAP AND GOWN
  • GRADUATION PRODUCTS
  • CLASS RINGS
  • FRAME PRODUCTS
  • GRADUATION PHOTOS
  • VIRTUAL GRADUATION
  • YEARBOOK
  • ALL HIGH SCHOOL FAQ’s

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my class ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my class ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my class ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

What is the difference between the photo announcements I get from Herff Jones and Walgreens?

Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

After I order graduation photos, what can I expect?

You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

Whom can I contact if I’m having trouble designing my products?

Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my class ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

What is the difference between the photo announcements I get from Herff Jones and Walgreens?

Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

After I order graduation photos, what can I expect?

You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

Whom can I contact if I’m having trouble designing my products?

Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my high school. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

What if I have additional questions about virtual graduation?

Contact Us.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my class ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

What is the difference between the photo announcements I get from Herff Jones and Walgreens?

Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

After I order graduation photos, what can I expect?

You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

Whom can I contact if I’m having trouble designing my products?

Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my high school. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

What if I have additional questions about virtual graduation?

Contact Us.

When will I receive the yearbook?

Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

Will you ship the yearbook directly to my home?

Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

Can you tell me if I have already purchased a yearbook?

To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

I did not receive my yearbook and/or yearbook accessory items. How can I get them?

The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

What if I need to change, cancel or add items to my yearbook order?

To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

How can I cancel my yearbook order and get a refund?

Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

Does Herff Jones print my yearbook?

Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

Who should I contact for more information on having my yearbook printed with Herff Jones?

To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

How can I purchase a yearbook for my son/daughter?

To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

Can you tell me if my son/daughter’s picture is in the yearbook?

The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

Can I order a yearbook from previous years?

Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

What is the last day to place an order for a yearbook and/or a yearbook ad?

Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

Why is the price of the yearbook so high?

The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

Can you print an extra copy of the yearbook for me?

The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

How do I check the status of my cap and gown order?

To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

Where can I order my high school graduation products?

If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

What is your announcement return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my class ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

How do I check the status of my class ring order?

To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

How will my ring be delivered?

Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

What is the difference between the photo announcements I get from Herff Jones and Walgreens?

Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

After I order graduation photos, what can I expect?

You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

Whom can I contact if I’m having trouble designing my products?

Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my high school. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

What if I have additional questions about virtual graduation?

Contact Us.

When will I receive the yearbook?

Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

Will you ship the yearbook directly to my home?

Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

Can you tell me if I have already purchased a yearbook?

To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

I did not receive my yearbook and/or yearbook accessory items. How can I get them?

The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

What if I need to change, cancel or add items to my yearbook order?

To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

How can I cancel my yearbook order and get a refund?

Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

Does Herff Jones print my yearbook?

Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

Who should I contact for more information on having my yearbook printed with Herff Jones?

To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

How can I purchase a yearbook for my son/daughter?

To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

Can you tell me if my son/daughter’s picture is in the yearbook?

The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

Can I order a yearbook from previous years?

Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

What is the last day to place an order for a yearbook and/or a yearbook ad?

Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

Why is the price of the yearbook so high?

The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

Can you print an extra copy of the yearbook for me?

The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

How do I place my cap and gown order?

Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

When will my announcements be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

My name cards are incorrect; how do I get those reprinted?

Please contact Customer Service directly by emailing highschool.service@herffjones.com.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@framingsuccess.com for more information.

Whom can I contact if I’m having trouble designing my graduation photos?

Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

What if I have additional questions about virtual graduation?

Contact Us.

Does Herff Jones print my yearbook?

Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

  • Order Status

    I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

    Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/ .

    How do I check the status of my cap and gown order?

    To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my cap and gown be delivered?

    Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

  • Wear & Care

    I’m not sure how to wear my graduation cap and gown?

    We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

    How do I care for my cap and gown?

    Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

    What side do I wear my tassel on for graduation?

    According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

  • ALL HIGH SCHOOL CAP & GOWN FAQ’s

    How do I place my cap and gown order?

    Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

    Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

    How do I check the status of my cap and gown order?

    To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my cap and gown be delivered?

    Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

    I’m not sure how to wear my graduation cap and gown?

    We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

    How do I care for my cap and gown?

    Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

    What side do I wear my tassel on for graduation?

    According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

  • Order Status

    When will my product be delivered?

    Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

  • Order Changes

    Can I make a change to my announcement order?

    Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

    My name cards are incorrect; how do I get those reprinted?

    Please contact Customer Service directly by emailing highschool.service@herffjones.com.

  • ALL HIGH SCHOOL GRADUATION PRODUCTS FAQ’s

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    Where can I order my high school graduation products?

    If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

    What is your announcement return policy?

    Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

    Why did my announcement come with two envelopes?

    Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

    Can I order the paper stock and design then print my own announcements?

    Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

    When will my product be delivered?

    Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

    Can I make a change to my announcement order?

    Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

    My name cards are incorrect; how do I get those reprinted?

    Please contact Customer Service directly by emailing highschool.service@herffjones.com.

  • Order Status

    How do I check the status of my class ring order?

    To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

    How will my class ring be delivered?

    Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

  • Ring Design & Materials

    Can I design my class ring online?

    Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

    What size class ring should I order?

    Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

    What is the best way to care for my class ring?

    The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

    What kind of metal are class rings made of?

    Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

    What is the environmental commitment for rings?

    Please click here for more information about our environmental stewardship and human rights.

  • Ring Warranty

    What is covered under the Herff Jones Ring Warranty?

    Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

    How long will it take to repair my class ring?

    Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

    How do I report my ring as lost?

    For more information on how to report your ring lost, please click here.

    What is the cost to replace my ring?

    Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

    How long will it take to manufacture my replacement ring?

    Ring manufacturing can take up to 8 weeks and will then be shipped to you.

  • ALL HIGH SCHOOL CLASS RING FAQ’s

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    How do I place my class ring order?

    Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

    Can I make a change to my class ring order?

    Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

    How do I cancel my class ring order?

    You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

    How do I check the status of my class ring order?

    To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

    How will my ring be delivered?

    Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

    Can I design my class ring online?

    Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

    What size class ring should I order?

    Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

    What is the best way to care for my class ring?

    The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

    What kind of metal are class rings made of?

    Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

    What is the environmental commitment for rings?

    Please click here for more information about our environmental stewardship and human rights.

    What is covered under the Herff Jones Ring Warranty?

    Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

    How long will it take to repair my class ring?

    Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

    How do I report my ring as lost?

    For more information on how to report your ring lost, please click here.

    What is the cost to replace my ring?

    Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

    How long will it take to manufacture my replacement ring?

    Ring manufacturing can take up to 8 weeks and will then be shipped to you.

  • Order Status

    How do I check the status of my frame order?

    To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

    I ordered a Grad Pack that included a frame and I haven’t received it?

    We are happy to check on your order. Contact us at (800) 677-3726.

    How long will it take to receive my frame order?

    All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

  • ALL HIGH SCHOOL FRAME PRODUCTS FAQ’s

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    How do I place my frame order?

    Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

    Can I make a change to my frame order?

    Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

    What is your frame return policy?

    If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

    Can I purchase the mat or medallion separately?

    No, licensing requirements do not allow us to sell the mats or medallions separately.

  • ALL HIGH SCHOOL GRADUATION PHOTOS FAQ’s

    What is the difference between the photo announcements I get from Herff Jones and Walgreens?

    Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

    After I order graduation photos, what can I expect?

    You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

    Whom can I contact if I’m having trouble designing my products?

    Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

  • ALL HIGH SCHOOL VIRTUAL GRADUATION FAQ’s

    I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

    Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

    I would like to find out more about offering a virtual commencement for my high school. How do I get started?

    We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

    How is the virtual commencement personalized for each student?

    StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

    My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

    One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

    What if I have additional questions about virtual graduation?

    Contact Us.

  • Order Status

    When will I receive the yearbook?

    Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

    Will you ship the yearbook directly to my home?

    Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

    Can you tell me if I have already purchased a yearbook?

    To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

    I did not receive my yearbook and/or yearbook accessory items. How can I get them?

    The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

  • Order Changes

    What if I need to change, cancel or add items to my yearbook order?

    To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

    How can I cancel my yearbook order and get a refund?

    Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

  • ALL HIGH SCHOOL YEARBOOK FAQ’s

    Does Herff Jones print my yearbook?

    Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

    Who should I contact for more information on having my yearbook printed with Herff Jones?

    To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

    How can I purchase a yearbook for my son/daughter?

    To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

    Can you tell me if my son/daughter’s picture is in the yearbook?

    The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

    Can I order a yearbook from previous years?

    Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

    What is the last day to place an order for a yearbook and/or a yearbook ad?

    Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

    Why is the price of the yearbook so high?

    The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

    Can you print an extra copy of the yearbook for me?

    The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

    When will I receive the yearbook?

    Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

    Will you ship the yearbook directly to my home?

    Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

    Can you tell me if I have already purchased a yearbook?

    To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

    I did not receive my yearbook and/or yearbook accessory items. How can I get them?

    The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

    What if I need to change, cancel or add items to my yearbook order?

    To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

    How can I cancel my yearbook order and get a refund?

    Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

  • ALL HIGH SCHOOL FAQ’s

    How do I place my cap and gown order?

    Please visit our High School Online Ordering Site. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    I am a high school student (or parent of a high school student) and my school is closed. How will I get my cap and gown, yearbook and other school related Herff Jones products?

    Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at https://www.herffjones.com/find-a-rep/.

    How do I check the status of my cap and gown order?

    To check the status of your order please reach out to your local sales representative or your schools’ bookstore. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my cap and gown be delivered?

    Most caps and gowns are delivered by your local sales representative at your school. Please contact your local sales representative to see when he will be on your school’s campus.

    I’m not sure how to wear my graduation cap and gown?

    We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school.

    How do I care for my cap and gown?

    Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

    What side do I wear my tassel on for graduation?

    According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

    Where can I order my high school graduation products?

    If available, high school graduation products can be ordered online at https://highschool.herffjones.com/secom/home.

    What is your announcement return policy?

    Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

    Why did my announcement come with two envelopes?

    Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For High School Announcement Etiquette, please click here.

    Can I order the paper stock and design then print my own announcements?

    Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

    When will my announcements be delivered?

    Graduation products (announcements, thank you notes, senior apparel) are delivered by your local sales representative at your school. Please check with your local sales representative for dates and times.

    Can I make a change to my announcement order?

    Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

    My name cards are incorrect; how do I get those reprinted?

    Please contact Customer Service directly by emailing highschool.service@herffjones.com.

    How do I place my class ring order?

    Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

    Can I make a change to my class ring order?

    Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

    How do I cancel my class ring order?

    You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

    How do I check the status of my class ring order?

    To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.

    How will my ring be delivered?

    Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.

    Can I design my class ring online?

    Yes, you can design your class ring online. Please visit our High School Class Ring Ordering Site to start designing your ring today.

    What size class ring should I order?

    Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

    What is the best way to care for my class ring?

    The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

    What kind of metal are class rings made of?

    Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

    What is the environmental commitment for rings?

    Please click here for more information about our environmental stewardship and human rights.

    What is covered under the Herff Jones Ring Warranty?

    Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

    How long will it take to repair my class ring?

    Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

    How do I report my ring as lost?

    For more information on how to report your ring lost, please click here.

    What is the cost to replace my ring?

    Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

    How long will it take to manufacture my replacement ring?

    Ring manufacturing can take up to 8 weeks and will then be shipped to you.

    How do I place my frame order?

    Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

    Can I make a change to my frame order?

    Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@framingsuccess.com for more information.

    What is your frame return policy?

    If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

    Can I purchase the mat or medallion separately?

    No, licensing requirements do not allow us to sell the mats or medallions separately.

    What is the difference between the photo announcements I get from Herff Jones and Walgreens?

    Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

    After I order graduation photos, what can I expect?

    You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

    Whom can I contact if I’m having trouble designing my graduation photos?

    Contact grad photo Customer Service, toll free at (866) 238-5336, or email highschoolcs@herffjones.com.

    I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

    Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

    I would like to find out more about offering a virtual commencement for my high school. How do I get started?

    We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

    How is the virtual commencement personalized for each student?

    StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

    My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

    One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

    What if I have additional questions about virtual graduation?

    Contact Us.

    Does Herff Jones print my yearbook?

    Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

    Who should I contact for more information on having my yearbook printed with Herff Jones?

    To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

    How can I purchase a yearbook for my son/daughter?

    To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

    Can you tell me if my son/daughter’s picture is in the yearbook?

    The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

    Can I order a yearbook from previous years?

    Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

    What is the last day to place an order for a yearbook and/or a yearbook ad?

    Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

    Why is the price of the yearbook so high?

    The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

    Can you print an extra copy of the yearbook for me?

    The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

    When will I receive the yearbook?

    Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

    Will you ship the yearbook directly to my home?

    Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

    Can you tell me if I have already purchased a yearbook?

    To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

    I did not receive my yearbook and/or yearbook accessory items. How can I get them?

    The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

    What if I need to change, cancel or add items to my yearbook order?

    To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

    How can I cancel my yearbook order and get a refund?

    Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

Back to Top
  • CAP AND GOWN
  • GRADUATION PRODUCTS
  • CLASS RINGS
  • FRAME PRODUCTS
  • PINS
  • VIRTUAL GRADUATION
  • YEARBOOK
  • ALL COLLEGE FAQ’s

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my class ring order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my class ring order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@herffjones.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my class ring order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@herffjones.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

How do I place my pin order?

You can place your Pin order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

How do I check the status of my pin order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I make a change to my pin order?

Changes to an order can be made up to 3 Business Days (72 hours) after an order has been placed. Please contact Customer Service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

What is the pin warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

What is the pin return and/or cancellation policy?

Orders may be cancelled up to 3 Business Days (72 hours) after an order has been placed. Please contact customer service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

Can I get my nursing pin engraved?

Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my class ring order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@herffjones.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

How do I place my pin order?

You can place your Pin order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

How do I check the status of my pin order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I make a change to my pin order?

Changes to an order can be made up to 3 Business Days (72 hours) after an order has been placed. Please contact Customer Service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

What is the pin warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

What is the pin return and/or cancellation policy?

Orders may be cancelled up to 3 Business Days (72 hours) after an order has been placed. Please contact customer service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

Can I get my nursing pin engraved?

Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my college. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

What if I have additional questions about virtual graduation?

Contact Us

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my class ring order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@herffjones.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

How do I place my pin order?

You can place your Pin order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

How do I check the status of my pin order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I make a change to my pin order?

Changes to an order can be made up to 3 Business Days (72 hours) after an order has been placed. Please contact Customer Service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

What is the pin warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

What is the pin return and/or cancellation policy?

Orders may be cancelled up to 3 Business Days (72 hours) after an order has been placed. Please contact customer service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

Can I get my nursing pin engraved?

Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my college. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

What if I have additional questions about virtual graduation?

Contact Us

When will I receive the yearbook?

Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

Will you ship the yearbook directly to my home?

Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

Can you tell me if I have already purchased a yearbook?

To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

I did not receive my yearbook and/or yearbook accessory items. How can I get them?

The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

What if I need to change, cancel or add items to my yearbook order?

To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

How can I cancel my yearbook order and get a refund?

Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

Does Herff Jones print my yearbook?

Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

Who should I contact for more information on having my yearbook printed with Herff Jones?

To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

How can I purchase a yearbook for my son/daughter?

To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

Can you tell me if my son/daughter’s picture is in the yearbook?

The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

Can I order a yearbook from previous years?

Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

What is the last day to place an order for a yearbook and/or a yearbook ad?

Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

Why is the price of the yearbook so high?

The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

Can you print an extra copy of the yearbook for me?

The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

Do I get to keep the tassel that came with my regalia?

Yes, you may keep your tassel as a souvenir.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

Can I purchase Academic Regalia (typically for a faculty member)?

Yes! Please visit Academic Regalia to order your academic regalia.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

I’m not sure how to wear my graduation cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

How do I care for my cap and gown?

Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

What side do I wear my tassel on for graduation?

According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

I didn’t return my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

Can I make a change to my announcement order?

Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

My announcement order is damaged or missing items

Please visit our Order Correction Page and follow the prompts.

Can I customize the text in my announcement?

The text is pre-selected and approved and cannot be changed.

I made an error; can I get my announcements reprinted?

Please contact Customer Service directly by calling (800) 837-4235.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

How do I place my announcement order?

You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

What is the announcement warranty policy?

Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

What is the announcement cancellation policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

How do I check the status of my class ring order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I design my class ring online?

Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

What size class ring should I order?

Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

What is the cost to replace my ring?

Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I locate the sales representative for my school?

You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

Can I make a change to my class ring order?

Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I check the status of my frame order?

To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

I ordered a Grad Pack that included a frame and I haven’t received it?

We are happy to check on your order. Contact us at (800) 677-3726.

How long will it take to receive my frame order?

All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@herffjones.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

Can I purchase the mat or medallion separately?

No, licensing requirements do not allow us to sell the mats or medallions separately.

How do I place my pin order?

You can place your Pin order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

How do I check the status of my pin order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

Can I make a change to my pin order?

Changes to an order can be made up to 3 Business Days (72 hours) after an order has been placed. Please contact Customer Service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

What is the pin warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

What is the pin return and/or cancellation policy?

Orders may be cancelled up to 3 Business Days (72 hours) after an order has been placed. Please contact customer service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

Can I get my nursing pin engraved?

Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my college. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

What if I have additional questions about virtual graduation?

Contact Us

When will I receive the yearbook?

Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

Will you ship the yearbook directly to my home?

Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

Can you tell me if I have already purchased a yearbook?

To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

I did not receive my yearbook and/or yearbook accessory items. How can I get them?

The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

What if I need to change, cancel or add items to my yearbook order?

To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

How can I cancel my yearbook order and get a refund?

Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

Does Herff Jones print my yearbook?

Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

Who should I contact for more information on having my yearbook printed with Herff Jones?

To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

How can I purchase a yearbook for my son/daughter?

To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

Can you tell me if my son/daughter’s picture is in the yearbook?

The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

Can I order a yearbook from previous years?

Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

What is the last day to place an order for a yearbook and/or a yearbook ad?

Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

Why is the price of the yearbook so high?

The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

Can you print an extra copy of the yearbook for me?

The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

Can I make a change to my cap and gown order?

ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed. Please contact Customer Service at (800) 837-4235 for additional assistance.
ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

How do I place my cap and gown order?

You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

Can I purchase my rental cap and gown?

Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative or contact Customer Service directly by calling (800) 837-4235.

Can I have my cap and gown delivered to my home?

Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

What is the difference between a graduation stole and the Stole of Gratitude?

Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

How do I check the status of my cap and gown order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my cap and gown be delivered?

Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

How long will it take for me to receive my cap and gown?

HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore or customer service at (800) 837-4235 for information on where and when to pick up your cap and gown products.

My cap and/or gown does not fit; can I get another size?

Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

What is your cap and gown return policy?

KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form or by calling (800) 837-4235.
RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form or by calling (800) 837-4235.

I didn’t turn my rental gown in after my graduation ceremony. What do I do?

Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form or contact Customer Service directly by calling (800) 837-4235.

How do I place my announcement order?

You can place your announcement order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

I have an announcement return or replacement request, what do I do?

PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

How do I check the status of my announcement order?

To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

When will my announcements be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
Shipping for APO/FPO, U.S, territories and international is an additional 1-2 weeks and varies based on seasonal demands

How do I place my class ring order?

Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

How do I cancel my class ring order?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here<.a>.

How do I report my ring as lost?

For more information on how to report your ring lost, please click here.

How do I place my frame order?

Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

Can I make a change to my frame order?

Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@framingsuccess.com for more information.

What is your frame return policy?

If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

What is the pin warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

Can I get my nursing pin engraved?

Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my college. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience (https://www.herffjones.com/products/college-virtual-commencement/). Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

What if I have additional questions about virtual graduation?

Contact Us.

When will I receive the yearbook?

Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

NOTE: We are aware of your school's graduation date and are working closely with our carrier to deliver your cap and gown prior to your ceremony date. Traditionally your cap and gown will ship up to 3 - 4 weeks after you submit your order (KEEPING YOUR CEREMONY DATE IN MIND). You will receive an email with the tracking number when it ships.

  • Order Status

    How do I check the status of my cap and gown order?

    To check the status of your order please fill out a Customer Service Request Form.

    When will my cap and gown be delivered?

    Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

    How long will it take for me to receive my cap and gown?

    HOME SHIP ORDERS: Please allow up to 3-4 weeks for production. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
    ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

  • Wear & Care

    I’m not sure how to wear my graduation cap and gown?

    We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

    My cap and/or gown does not fit; can I get another size?

    Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

    How do I care for my cap and gown?

    Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

    What side do I wear my tassel on for graduation?

    According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

    Do I get to keep the tassel that came with my regalia?

    Yes, you may keep your tassel as a souvenir.

  • Return Status

    What is your cap and gown return policy?

    KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
    RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

    I didn’t return my rental gown in after my graduation ceremony. What do I do?

    Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

  • ALL COLLEGE CAP AND GOWN FAQ’s

    Can I make a change to my cap and gown order?

    ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed.
    ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

    How do I place my cap and gown order?How do I place my cap and gown order?

    You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

    Can I purchase my rental cap and gown?

    Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative.

    Can I purchase Academic Regalia (typically for a faculty member)?

    Yes! Please visit Academic Regalia to order your academic regalia.

    Can I have my cap and gown delivered to my home?

    Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

    What is the difference between a graduation stole and the Stole of Gratitude?

    Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

    How do I check the status of my cap and gown order?

    To check the status of your order please fill out a Customer Service Request Form.

    When will my cap and gown be delivered?

    Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form.

    How long will it take for me to receive my cap and gown?

    HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
    ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore for information on where and when to pick up your cap and gown products.

    I’m not sure how to wear my graduation cap and gown?

    We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

    My cap and/or gown does not fit; can I get another size?

    Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form.

    How do I care for my cap and gown?

    Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

    What side do I wear my tassel on for graduation?

    According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

    Do I get to keep the tassel that came with my regalia?

    Yes, you may keep your tassel as a souvenir.

    What is your cap and gown return policy?

    KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.
    RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form.

    I didn’t return my rental gown in after my graduation ceremony. What do I do?

    Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form.

  • Order Status

    How do I check the status of my announcement order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my announcements be delivered?

    Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
    Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

  • Order Changes

    Can I make a change to my announcement order?

    Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

    My announcement order is damaged or missing items

    Please visit our Order Correction Page and follow the prompts.

    Can I customize the text in my announcement?

    The text is pre-selected and approved and cannot be changed.

    I made an error; can I get my announcements reprinted?

    Please contact Customer Service directly by calling (800) 837-4235.

  • ALL COLLEGE GRADUATION PRODUCTS FAQ’s

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    How do I place my announcement order?

    You can place your Cap & Gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

    What is the announcement warranty policy?

    Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

    What is the announcement cancellation policy?

    Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

    I have an announcement return or replacement request, what do I do?

    PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
    NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

    Why did my announcement come with two envelopes?

    Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

    Can I order the paper stock and design then print my own announcements?

    Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

    How do I check the status of my announcement order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my announcements be delivered?

    Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
    Shipping for APO/FPO and U.S, territories is an additional 1-2 weeks and varies based on seasonal demands.

    Can I make a change to my announcement order?

    Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

    My announcement order is damaged or missing items

    Please visit our Order Correction Page and follow the prompts.

    Can I customize the text in my announcement?

    The text is pre-selected and approved and cannot be changed.

    I made an error; can I get my announcements reprinted?

    Please contact Customer Service directly by calling (800) 837-4235.

  • Order Status

    How do I check the status of my class ring order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

  • Ring Design & Materials

    Can I design my class ring online?

    Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

    What size class ring should I order?

    Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

    What is the best way to care for my class ring?

    The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

    What kind of metal are class rings made of?

    Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

    What is the environmental commitment for rings?

    Please click here for more information about our environmental stewardship and human rights.

  • Ring Warranty

    What is covered under the Herff Jones Ring Warranty?

    Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

    How long will it take to repair my class ring?

    Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

    How do I report my ring as lost?

    For more information on how to report your ring lost, please click here.

    What is the cost to replace my ring?

    Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

    How long will it take to manufacture my replacement ring?

    Ring manufacturing can take up to 8 weeks and will then be shipped to you.

  • ALL COLLEGE CLASS RING FAQ’s

    How do I place my class ring order?

    Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    Can I make a change to my class ring order?

    Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

    How do I cancel my class ring order?

    You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

    How do I check the status of my class ring order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    Can I design my class ring online?

    Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

    What size class ring should I order?

    Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

    What is the best way to care for my class ring?

    The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

    What kind of metal are class rings made of?

    Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

    What is the environmental commitment for rings?

    Please click here for more information about our environmental stewardship and human rights.

    What is covered under the Herff Jones Ring Warranty?

    Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

    How long will it take to repair my class ring?

    Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

    How do I report my ring as lost?

    For more information on how to report your ring lost, please click here.

    What is the cost to replace my ring?

    Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

    How long will it take to manufacture my replacement ring?

    Ring manufacturing can take up to 8 weeks and will then be shipped to you.

  • Order Status

    How do I check the status of my frame order?

    To check the status of your order please send an email fsinfo@herffjones.com or call our toll-free number at (800) 677-3726.

    I ordered a Grad Pack that included a frame and I haven’t received it?

    We are happy to check on your order. Contact us at (800) 677-3726.

    How long will it take to receive my frame order?

    All frames are handcrafted with fine Italian molding. Frames ship from our facility in Virginia Beach. Commencement is right around the corner, so please allow up to 6 weeks for standard shipping. Frame Creator and custom orders require up to 8 weeks to produce and ship out.

  • ALL COLLEGE FRAME PRODUCTS FAQ’s

    How do I locate the sales representative for my school?

    You can locate the sales representative for your school here. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.

    How do I place my frame order?

    Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@herffjones.com if you have questions.

    Can I make a change to my frame order?

    Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@herffjones.com for more information.

    What is your frame return policy?

    If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

    Can I purchase the mat or medallion separately?

    No, licensing requirements do not allow us to sell the mats or medallions separately.

  • ALL COLLEGE PIN FAQ’s

    How do I place my pin order?

    You can place your Pin order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

    How do I check the status of my pin order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    Can I make a change to my pin order?

    Changes to an order can be made up to 3 Business Days (72 hours) after an order has been placed. Please contact Customer Service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    What is the pin warranty policy?

    All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

    What is the pin return and/or cancellation policy?

    Orders may be cancelled up to 3 Business Days (72 hours) after an order has been placed. Please contact customer service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    How will my pin be delivered?

    Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

    Can I get my nursing pin engraved?

    Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

  • ALL COLLEGE VIRTUAL GRADUATION FAQ’s

    I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

    Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

    I would like to find out more about offering a virtual commencement for my college. How do I get started?

    We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

    How is the virtual commencement personalized for each student?

    StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

    My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

    One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

    What if I have additional questions about virtual graduation?

    Contact Us

  • Order Status

    When will I receive the yearbook?

    Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

    Will you ship the yearbook directly to my home?

    Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

    Can you tell me if I have already purchased a yearbook?

    To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

    I did not receive my yearbook and/or yearbook accessory items. How can I get them?

    The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

  • Order Changes

    What if I need to change, cancel or add items to my yearbook order?

    To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

    How can I cancel my yearbook order and get a refund?

    Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

  • ALL COLLEGE YEARBOOK FAQ’s

    Does Herff Jones print my yearbook?

    Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

    Who should I contact for more information on having my yearbook printed with Herff Jones?

    To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

    How can I purchase a yearbook for my son/daughter?

    To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

    Can you tell me if my son/daughter’s picture is in the yearbook?

    The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

    Can I order a yearbook from previous years?

    Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

    What is the last day to place an order for a yearbook and/or a yearbook ad?

    Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

    Why is the price of the yearbook so high?

    The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

    Can you print an extra copy of the yearbook for me?

    The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

    When will I receive the yearbook?

    Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

    Will you ship the yearbook directly to my home?

    Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

    Can you tell me if I have already purchased a yearbook?

    To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

    I did not receive my yearbook and/or yearbook accessory items. How can I get them?

    The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

    What if I need to change, cancel or add items to my yearbook order?

    To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

    How can I cancel my yearbook order and get a refund?

    Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

  • ALL COLLEGE FAQ’s

    Can I make a change to my cap and gown order?

    ONLINE ORDERS: Orders placed online download directly to our production team and therefore, no changes or cancellations can be made once the order has been placed. Please contact Customer Service at (800) 837-4235 for additional assistance.
    ORDERS PLACED WITH HERFF JONES REPRESENTATIVE OR CAMPUS BOOKSTORE: Please contact your campus bookstore or your local Herff Jones representative for information on how to make changes to your order.

    How do I place my cap and gown order?

    You can place your cap and gown order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

    Can I purchase my rental cap and gown?

    Rental cap and gown are not available for purchase. You can purchase a personal cap and gown via contacting your local sales representative or contact Customer Service directly by calling (800) 837-4235.

    Can I purchase Academic Regalia (typically for a faculty member)?

    Yes! Please visit Academic Regalia to order your academic regalia.

    Can I have my cap and gown delivered to my home?

    Possibly. Some orders may not be eligible for home shipping. For additional information and assistance, please contact your local sales representative.

    What is the difference between a graduation stole and the Stole of Gratitude?

    Graduation stoles and the Stole of Gratitude recognize different organizations, honors, and achievements. Graduation stoles are a very common addition to the traditional cap and gown ensemble worn for high school and college graduations. Graduation stoles symbolize the accomplishments of the graduate in fraternities and/or sororities, majors, graduation years, academic honors, and other achievements. In contrast, the Stole of Gratitude offers the opportunity to say, “Thank you for helping me make it.” The stole is worn during the commencement ceremony or at another occasion where a presentation is appropriate. After the ceremony, the new graduate presents the stole to someone who provided extraordinary help or support, like a parent, relative or mentor.

    How do I check the status of my cap and gown order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my cap and gown be delivered?

    Depending on the shipping option your school chose, your product can either be shipped to your home or to the school for pickup. For more information please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    How long will it take for me to receive my cap and gown?

    HOME SHIP ORDERS: Please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided.
    ON CAMPUS DISTRIBUTION ORDERS: Please contact your campus bookstore or customer service at (800) 837-4235 for information on where and when to pick up your cap and gown products.

    I’m not sure how to wear my graduation cap and gown?

    We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for college.

    My cap and/or gown does not fit; can I get another size?

    Online orders shipped to home address – A new order must be placed with the correct gown and/or cap size. The original order with all items (unused) must be postmarked for return prior to your ceremony date with a written request for a refund. A refund will be processed once received minus shipping/handling fees. Additional information and assistance is available by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    How do I care for my cap and gown?

    Prior to wearing your gown, take it out of the bag and hang it on a hanger. You may need to use an iron with light steam on the gowns to remove any wrinkles that may have occurred. There is no need to wash the gown as your gown is delivered properly cleaned.

    What side do I wear my tassel on for graduation?

    According to tradition, the tassel is worn on the right side and moved to the left once the graduates receive their diplomas. It is customary for all graduates to move their tassels all together after all graduates have received their diplomas.

    Do I get to keep the tassel that came with my regalia?

    Yes, you may keep your tassel as a souvenir.

    What is your cap and gown return policy?

    KEEPER: A Keeper gown is designed for the graduate to wear for the ceremony and to keep as a souvenir afterwards. Typically, these items are not returned. In some circumstances, your gown, hood and cap (all unused) may be returned for credit (less shipping costs). Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form or by calling (800) 837-4235.
    RENTAL: A Rental gown is designed to be worn at the ceremony and then returned immediately following the ceremony. Rental gowns are returned to the manufacturing facility to be cleaned and reused for the next graduating class. Due to any unforeseen circumstance, if you have a need to return your rental gown before the ceremony – your gown, hood and cap (all unused) may be returned for credit. Your package must be postmarked prior to your ceremony date. For product return information, please fill out a Customer Service Request Form or by calling (800) 837-4235.

    I didn’t turn my rental gown in after my graduation ceremony. What do I do?

    Please check with your campus bookstore or local sales representative to see if extended drop off times and locations are available. If additional information or assistance is needed, please contact Customer Service by filling out a Customer Service Request Form or contact Customer Service directly by calling (800) 837-4235.

    How do I place my announcement order?

    You can place your announcement order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

    What is the announcement warranty policy?

    Herff Jones guarantees all merchandise against defects in workmanship and materials. Herff Jones does not guarantee faulty merchandise due to customer error which could include but is not limited to illegible printing, misspelling, or incorrect information provided on the College Product Announcements order form or online.

    What is the announcement cancellation policy?

    Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call Customer Service during our hours, Monday – Friday, 8am – 5pm EST, at (800) 837-4235.

    I have an announcement return or replacement request, what do I do?

    PERSONALIZED ACCESSORIES: Due to the customization Personalized Announcements personal notes, announcements, return address labels and certificates of appreciation, are not able to be returned for credit. Returns for credit will only be allowed on non-personalized accessories and product returned due to defects in material or workmanship.
    NON-PERSONALIZED ACCESSORIES: These accessories will be assessed a 10% return fee. They must be returned in sellable condition and within thirty (30) days of the ship date. The shipping and handling from the original order is non-refundable and the customer is responsible for any shipping charges incurred when returning the product to the facility.

    Why did my announcement come with two envelopes?

    Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here.

    Can I order the paper stock and design then print my own announcements?

    Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.

    How do I check the status of my announcement order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    When will my announcements be delivered?

    Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.
    Shipping for APO/FPO, U.S, territories and international is an additional 1-2 weeks and varies based on seasonal demands

    Can I make a change to my announcement order?

    Due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.

    My announcement order is damaged or missing items

    Please visit our Order Correction Page and follow the prompts.

    Can I customize the text in my announcement?

    The text is pre-selected and approved and cannot be changed.

    I made an error; can I get my announcements reprinted?

    Please contact Customer Service directly by calling (800) 837-4235.

    How do I place my class ring order?

    Please visit our College Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school's local sales representative to see about placing your order.

    Can I make a change to my class ring order?

    Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at (800) 837-4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.

    How do I cancel my class ring order?

    You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee. Please contact Customer Service directly at (800) 837-4235.

    How do I check the status of my class ring order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    Can I design my class ring online?

    Yes, you can design your class ring online. Please visit our College Class Ring Ordering Site to start designing your ring today.

    What size class ring should I order?

    Who wants to receive their ring only to send it back because the size is wrong? Simply use our free RightSizeTM app and know for sure. Get your ring size quickly. That way you can spend your time on the more important things. Like choosing and customizing it.

    What is the best way to care for my class ring?

    The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

    What kind of metal are class rings made of?

    Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here<.a>.

    What is the environmental commitment for rings?

    Please click here for more information about our environmental stewardship and human rights.

    What is covered under the Herff Jones Ring Warranty?

    Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at (800) 451-3304. For complete information, visit our ring warranty page.

    How long will it take to repair my class ring?

    Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call (800) 451-3304.

    How do I report my ring as lost?

    For more information on how to report your ring lost, please click here.

    What is the cost to replace my ring?

    Please contact your school's local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.

    How long will it take to manufacture my replacement ring?

    Ring manufacturing can take up to 8 weeks and will then be shipped to you.

    How do I place my frame order?

    Orders may be placed by going to our website at www.framingsuccess.com or by calling our Customer Service toll free number at (800) 677-3726 or emailing fsinfo@framingsuccess.com if you have questions.

    Can I make a change to my frame order?

    Yes, you can make changes to the order - please call our toll-free number at (800) 677-3726 or email us at fsinfo@framingsuccess.com for more information.

    What is your frame return policy?

    If frame is purchased directly from Framing Success and you are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For product return information, please contact customer service (800) 677-3726.

    Can I purchase the mat or medallion separately?

    No, licensing requirements do not allow us to sell the mats or medallions separately.

    How do I place my pin order?

    You can place your Pin order by accessing our Commencement Ordering Page. If your school is not listed, please contact your school’s local sales representative to see about placing your order.

    How do I check the status of my pin order?

    To check the status of your order please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    Can I make a change to my pin order?

    Changes to an order can be made up to 3 Business Days (72 hours) after an order has been placed. Please contact Customer Service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    What is the pin warranty policy?

    All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for repair or replacement.

    What is the pin return and/or cancellation policy?

    Orders may be cancelled up to 3 Business Days (72 hours) after an order has been placed. Please contact customer service by filling out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    How will my pin be delivered?

    Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local sales representative to find out the delivery information for your school.

    Can I get my nursing pin engraved?

    Yes. Up to three initials and year of graduation engraved are included with nursing pin purchase. To do so, please fill out a Customer Service Request Form. You may also contact Customer Service directly by calling (800) 837-4235.

    I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

    Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

    I would like to find out more about offering a virtual commencement for my college. How do I get started?

    We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online at https://www.herffjones.com/ceremony/, and a Herff Jones sales representative will connect to start the process.

    How is the virtual commencement personalized for each student?

    StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience (https://www.herffjones.com/products/college-virtual-commencement/). Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

    My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

    One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

    What if I have additional questions about virtual graduation?

    Contact Us.

    Does Herff Jones print my yearbook?

    Each school has a different Herff Jones representative that you can contact to determine if Herff Jones prints your yearbook. See if your school has a local Herff Jones representative with our rep locator.

    Who should I contact for more information on having my yearbook printed with Herff Jones?

    To have your yearbook printed with Herff Jones, find your local Herff Jones representative here to get started. They will have all the knowledge you need to make the entire process fun and easy.

    How can I purchase a yearbook for my son/daughter?

    To find out how to purchase a yearbook for your son/daughter, contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.

    Can you tell me if my son/daughter’s picture is in the yearbook?

    The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.

    Can I order a yearbook from previous years?

    Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.

    What is the last day to place an order for a yearbook and/or a yearbook ad?

    Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.

    Why is the price of the yearbook so high?

    The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.

    Can you print an extra copy of the yearbook for me?

    The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.

    When will I receive the yearbook?

    Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.

    Will you ship the yearbook directly to my home?

    Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.

    Can you tell me if I have already purchased a yearbook?

    To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.

    I did not receive my yearbook and/or yearbook accessory items. How can I get them?

    The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.

    What if I need to change, cancel or add items to my yearbook order?

    To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll-free number (866) 287-3096, M-F 8 am-5 pm CST or email yearbookordercenter@herffjones.com. To add items, you may place a new order on our secure website or call our toll-free number and one of our operators will be happy to assist you.

    How can I cancel my yearbook order and get a refund?

    Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.

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