CLASS RING LIMITED LIFETIME WARRANTY

Herff Jones fully warrants both your ring and simulated birthstone to be free from defects in workmanship and/or material. Herff Jones will repair any such defects or replace the ring without charge. If your ring cannot be repaired or replaced under these terms, a refund will be allowed.

According to industry standards, the following services will be performed on your Herff Jones High School Class Ring without charge:

  • Repair defects in workmanship or material.

  • Replace with a new ring if repairs cannot be made due to defects in workmanship or material.

  • Replace defective, broken, or lost simulated birthstones.

  • Resize your ring.

  • Restore the original finish on your ring.

  • Change the year date on your ring if your year of graduation changes while you are still in school.

  • Should you change high schools before your year of graduation and notify Herff Jones of this change prior to graduation from high school, Herff Jones will change the crest on your current ring or manufacture a ring appropriate to the design of your new high school.

  • You may trade in your Herff Jones High School 10K, 14K, or 18K gold ring for credit toward the purchase of a Herff Jones College Ring at any time. The trade-in credit you will be given for your high school ring will be gold reclamation value based on the prevailing gold price on the world market at the time of the trade-in.

 
PLEASE NOTE:

  • 1. Any ring submitted to Herff Jones under claim of this warranty must be positively identified as a Herff Jones ring and manufactured after 1985.

  • 2. Other natural, genuine, synthetic and simulated stones, such as diamonds, topaz, Hope Star Sapphires, Royal CZs, etc., are not covered under this warranty.

  • 3. Herff Jones Limited Lifetime Warranty is void if any work is performed on the ring by anyone other than Herff Jones.

  • 4. You are responsible for the delivery of your ring to your local HJ office or the Herff Jones Warranty Service Center.

  • 5. Damages resulting from improper handling, lack of care, or normal wear and tear are not covered by this warranty.

  • 6. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

  • 7. Changes cannot be made after your order has been processed. Deposit cannot be returned for any article after order has been entered for manufacture. Any questions regarding warranty and repairs should be directed to your local HJ office.

 
To make a claim:

Contact your local Herff Jones Sales Representative (click here to find your Herff Jones Sales Representative)

OR

Download our electronic Warranty Claim Form. (Includes detailed shipping, packaging, and submission instructions.)
 
Lost Ring:

For the period extending six years from the date of purchase, the Lost Ring Programâ„¢ (LRP) is designed to help you obtain a replacement ring if your high school class ring is permanently lost or stolen. The LRP is in effect only for your original ring and has a one-time use policy. Genuine stones and diamonds are not covered by this warranty. Replacement price is a reduced fee adjusted to reflect the current precious metal prices. High School class rings purchased from Herff Jones after July 1, 2006 are eligible for this offer. Certain terms and conditions apply.

Find out more about our Lost Ring Program.

 

NECKLACE 2-YEAR LIMITED LIFETIME WARRANTY

Herff Jones fully warrants both your necklace and simulated birthstone to be free from defects in workmanship and/or material. Herff Jones will repair any such defects or replace any defective part(s) of the necklace without charge for claims submitted within 30 days of purchase. If your necklace cannot be repaired or replaced under these terms, a refund will be allowed.

During the period of the warranty, Herff Jones will also provide the following services free of charge:

  • Thorough jewelry cleaning a maximum of 2 times.

  • One-time replacement of broken or damaged simulated birthstone.

 
PLEASE NOTE:

  • 1. You are responsible for the delivery of your necklace to your local HJ office or the Herff Jones Warranty Service Center.

  • 2. Damages resulting from improper handling, lack of care, or normal wear and tear are not covered by this warranty.

  • 3. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

 
To make a claim:

Contact your local Herff Jones Sales Representative (click here to find your Herff Jones Sales Representative)

OR

Download our electronic Warranty Claim Form. (Includes detailed shipping, packaging, and submission instructions.)

 

CARE AND CLEANING OF YOUR FINE JEWELRY

Care for your class ring as you would any fine jewelry, with these suggested guidelines.

To preserve the beauty and luster of your necklace, polish with a good jewelry cleaner or wash with mild soap. Dry with a soft cloth. Damage to your necklace may occur when using a brush, sharp instrument or rough cloth for cleaning. Note: should tarnish appear, it can be removed with a fine brand of silver polish applied with a soft cloth.

To protect your necklace from permanent damage, avoid any contact with mercury, alkalis or harsh acids and cleaning materials. These harmful chemicals could cause permanent discoloration to your necklace. Be sure to remove your necklace before coming in contact with these substances.

To safeguard against breakage or nicks, always remove your necklace before engaging in sports or heavy labor and store it carefully in a protected location. Quality simulated gemstones and precious metals cannot withstand abuse of this nature.

A very small number of people may experience a reaction between their skin oils and quality jewelry products, which may result in a black colored smudge on their skin. This condition can generally be avoided by cleaning the jewelry more frequently as described above.

 

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