We are here to help! Contact your Herff Jones Representative for up-to-date event information and product options.
To contact a Customer Service Representative, fill out the form below or call our Service Center at 800-837-4235. The Herff Jones Service Center is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).
The answer to your question may also be found in our Frequently Asked Questions section. If you are seeking detailed information on Herff Jones programs or services, visit our Resource Center.
Class rings are custom made just for you! Rings generally are delivered 8-12 weeks after ordering takes place in school.
Graduation announcements and other senior products purchased in school are either provided at the time of purchase or are commonly delivered in the February to April timeframe. Caps and gowns are typically delivered very close to graduation. Specific details regarding delivery will be communicated through your school.
College rings are delivered 8-12 weeks after the order has been placed. All rings shipping to a residential or business address will be shipped via FedEx. All rings shipping to a PO Box or General Delivery will be shipped via the U.S. Postal Service (USPS).
Caps & Gowns may be distributed on campus or shipped to you directly, depending on your school’s preference and your selection at time of order. Bulk distribution dates will be communicated through your school. For direct ship orders, please allow 2-3 weeks for manufacturing. Once your order ships, a shipment confirmation email including the tracking number will be sent to the email address provided. Graduation Announcements are shipped directly to the address listed at time of order. Graduation announcements should arrive within 12 – 15 business days.
Unless your school offers a home mailing option and you have paid for that separately, distribution will occur on campus at a time scheduled and announced by your school.