If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.
GENERAL QUESTIONS
How do I place my order?
Please visit our High School Ring Online Ordering Site to place your high school ring order. If your school is not listed, please feel free to contact your school’s local sales representative to see about placing your order.
What is the best way to care for my class ring?
The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link click here.
What is your cancellation policy?
You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture. All college ring orders that are cancelled more than 3 days (72 hours) after initial order placement will be subject to a $100.00 cancellation fee. Payment plan orders will be assessed for an additional $40 processing fee.
What kind of metal are class rings made of?
Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.
What is the environmental commitment for rings?
Please click here for more information about our environmental stewardship and human rights.
How do I locate the sales representative for my school?
You can locate the sales representative for your school by visiting our Herff Jones Sales Representative Locator. Once there, input the state, city, school name and product. This will give you the name of your Sales Representative, as well as their contact information.
RETURN POLICY
What if I need to return my ring for a refund?
Typically, customized jewelry cannot be returned for a refund because it’s made just for you. If you’re not satisfied with the jewelry’s quality, your ring may be covered by the limited lifetime warranty. For any other questions, please call customer service at 1.800.837.4235, during Monday – Friday, 8am – 5pm EST.
WARRANTY & REPAIR
How long will it take to repair my class ring?
Ring repairs generally take 2 – 3 weeks. Once complete they are shipped back out to you. For more information, please contact our Warranty Department at warrantyservices@herffjones.com or call 1.800.451.3304.
What is covered under the Herff Jones Ring Warranty?
Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning your ring repair, please contact Warranty Services at warrantyservices@herffjones.com or contact us at 1.800.451.3304. For complete information, visit our ring warranty page.
What is the cost ro replace my ring?
Please contact your school’s local sales representative for pricing. You may also reach out to our customer service directly by calling (800) 837-4235.
LOST RING PROGRAM
How do I report my ring as lost?
For more information on how to report your ring lost, please click here
How long will it take to manufacture my replacement ring?
Ring manufacturing can take up to 8 weeks and will then be shipped to you.
What is the cost to replace my ring?
Please contact your school’s local sales representative for pricing. You may also reach out to our customer service directly by calling 1.800.451.3304.
How do I report a lost/found class ring?
Herff Jones recommends you visit www.classringfinder.com which allows you to search for a lost ring or report a ring you found.
ORDER STATUS
How do I check the status of my order?
To check the status of your order please reach out to your local sales representative. You may also contact Customer Service directly by calling (800) 837-4235.
Can I make a change to my order?
Changes can be made at no charge up to 72 hours (3 Business Days) after an order has been placed. To make that change, please contact Customer Service directly at 1.800.837.4235. After 72 hours (3 Business Days) changes may be made for a $25 change fee.
HIGH SCHOOL CLASS RINGS
Can I design my class ring online?
Yes, you can design your class ring online. Please visit highschool.herffjones.com to start designing your ring today.
How is my ring delivered to me?
Your local sales representative will deliver class rings to your school. Please check with your local sales representative for dates and times.
COLLEGE CLASS RINGS
Can I design my college class ring online?
Yes, you can design your class ring online. Please visit collegerings.herffjones.com to start designing your ring today.
How is my ring delivered to me?
College Rings will ship directly to you. All rings shipping to a residential, business, PO Box or general delivery address will be shipped via the U.S. Postal Service (USPS).