Customer Service

Customer Service General FAQs

I am a high school student (or parent of a high school student) and my school is closed. How will I get my yearbook, cap and gown and other school related Herff Jones products?

Each school is managing their activities according to their local and state regulations. This has resulted in each school is organizing the year-end activities differently. We recommend that you start by connecting with your local high school to understand the details for your school. You may find updated information on the school’s website or social media sites. Your high school’s Herff Jones representative should also be able to provide you with information on next steps. Locate your representative at

As a college student, I need help receiving my cap and gown and other commencement regalia. What should I do?

We understand the disappointment that many students may be facing after working so hard on their academic achievements and learning that traditional graduation ceremonies may be canceled or rescheduled. Many students will choose to keep their graduation regalia and/or keepsakes as a memory of their accomplishments or to be worn as part of their celebrations. Most colleges are working through details and updating students directly. We are partnering with many colleges on a solution to get cap and gowns shipped to a student’s home.

There has been a delay in receiving my cap and gown or requested refund, why?

Several of our Herff Jones facilities are operating as expected. We are working with local and state regulations during the Covid-19 Crisis. However, since our facilities are located throughout the U.S., we may see some slight delays. For example, our cap and gown facilities are in Illinois and according to the governor the facility should reopen mid-April. We are focusing on shipping our orders out to schools, students and sales representatives.

What are some ways that I could celebrate my academic achievements without a traditional commencement or rescheduled commencement?

You worked hard to achieve your academic goals and this current situation should not define your journey. This is your moment and you deserve to be recognized and celebrated! We’ve seen students interested in social sharing, virtual commencements and other related celebrations. Sharing announcements, videos and social notifications to friends and family can help you share your success!

I’m not sure how to wear my graduation regalia and my cap and gown?

We want you to enjoy the commencement and moving the tassel. Check out our videos that will walk you through how to properly wear graduation regalia for high school, college and faculty.

How do I make a payment for any Herff Jones product?

For High School graduation orders (Caps, Gowns, Announcements, Senior Jewelry, Apparel) go to our Make a Payment page.

For Yearbook, please call the toll-free number 1.866.287.3096 and one of our operators will be happy to help you. Our hours are Monday – Friday, 8am – 5pm CST.

For College and other payment inquiries, please call our main customer service center at 1.800.837.4235. Our hours are Monday – Friday, 8am – 5pm EST.