All you need to know about
your cap and gown
Thank you for trusting Herff Jones with your cap and gown order. We’ve developed this page to help you better understand how caps and gowns are worn as well as answer some common graduate questions.
We’ve prepared the following links to help you prepare for the big day. Some are videos, others are simply informative articles.
If you have any other questions that aren’t answered here, your next best option is to reach out to your local Herff Jones Representative who can most certainly find the answers for you. Click here to find your local representative.
Need to return your order?
For UNUSED Keeper Gown Returns
Under some circumstances, the gown, hood and cap (all in unused condition) may be returned for credit, less shipping costs if a shipping
label is provided by Herff Jones to the student. Students may also choose to ship their unused product back to Herff Jones with the carrier of their choice. If the return package is postmarked prior to the ceremony date (and in some instances, this may be after the ceremony date) and
in new condition, a credit is typically processed within two weeks after it is received at the Herff Jones Arcola, Illinois, facility.
Returns should be addressed to the Herff Jones Keeper Gown receiving location with a carrier of choice, if a label is not provided. Students are encouraged to include a copy of their order in the package, obtain tracking information and ship to:
Herff Jones Cap & Gown Returns
901 Bob King Drive
Arcola, IL 61910