June 15, 2021
Herff Jones Cyber Security Incident Update
Our investigation into the recent data security incident continues, and we are now in the process of notifying potentially impacted customers. We are offering all potentially impacted customers free credit monitoring.
Our partnership with PayPal remains in place and continues to provide a seamless and safe way to make payments. For more information about PayPal, please visit their website.
We value your confidence in us and understand the vital importance of protecting your personal information. We are grateful for your business and your patience, and we regret any concern or inconvenience this issue may have caused.
May 12, 2021
Herff Jones recently became aware of suspicious activity involving certain customers’ payment card information. We promptly launched an investigation and engaged a leading cybersecurity firm to assist in assessing the scope of the incident. We have taken steps to mitigate the potential impact and notified law enforcement. Herff Jones is committed to the privacy and security of its customers and we take this responsibility seriously.
During the course of our investigation, which is ongoing, we identified theft of certain customers’ payment information.
We sincerely apologize to those impacted by this incident. We are working diligently to identify and notify impacted customers. In the meantime, we have a dedicated customer service team that can be reached by calling 855-535-1795 between 9 a.m. and 9 p.m. EDT Monday through Friday.