If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.
Does your company print my yearbook?
You’ll want to check out the rep locator to find the local Herff Jones representative who can answer this question.
I need information about having my yearbook printed with your company. Who should I contact?
We would love to work with you and print your school’s most treasured possession. Our local representatives have the knowledge to make the entire process fun and easy. To find your local rep, click here.
Can I order a yearbook from previous years?
Any additional copies of the yearbook are sent to the school each year. We do not print individual copies of the yearbook. You would need to contact your school to see if they have extra copies available to purchase.
What is the last day to place an order for a yearbook and/or a yearbook ad?
Every school sets a unique deadline. Please contact The Herff Jones Yearbook Order Center at our toll free number 1.866.287.3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the sales deadline for your school.
When will I receive the yearbook?
Yearbooks aim to include as many activities from a single school year as possible. As such, your school has selected a ship date that will fall in the Spring, Summer or Fall. Please contact The Herff Jones Yearbook Order Center at our toll free number 1.866.287.3096, Monday – Friday 8 am – 5 pm CST. One of our operators would be happy to provide you with the scheduled ship date for your school.
Will you ship the yearbook directly to my home?
Yearbooks are generally shipped to the school for distribution unless the school offers a home delivery option. You may wish to contact the school directly to inquire about specific distribution details.
Why is the price of the yearbook so high?
The price of the yearbook is determined by many things including, but not limited to, materials selected, number of pages and book size. The price of the yearbook is determined by your school. Both pricing and options are subject to change. Order early for best pricing and options.
How can I purchase a book for my son/daughter?
You may wish to contact the school first to be sure that the books are still on sale this year. If they are selling books online, you can visit The Yearbook Order Center and search for your school by name and place your order there.
Can you tell me if my son/daughter’s picture is in the book?
The yearbook is created by your school. Please contact your school’s yearbook adviser for questions regarding pictures or content in the book.
What if I need to change, cancel or add items to my order?
To make a change or cancel an order, please call The Herff Jones Yearbook Order Center at our toll free number 1.866.287.3096, M-F 8 am-5 pm CST or email firstname.lastname@example.org. To add items, you may place a new order on our secure website or call our toll free number and one of our operators will be happy to assist you.
How can I cancel my order and get a refund?
Refunds are subject to school approval. Refunds may be issued up until two weeks prior to the scheduled ship date by Herff Jones. After that time, refunds would be issued by your school. Your school reserves the right to deny a refund and/or offer only a partial refund.
Can you tell me if I have already purchased a book?
To verify if you have already placed an order please contact The Herff Jones Yearbook Order Center at our toll free number 1.866.287.3096, M-F 8 am-5 pm CST. One of our operators would be happy to assist you. If you believe you ordered through the school, please contact your school’s yearbook adviser to confirm your order.
Can you print an extra copy of the Yearbook for me?
The yearbook is the school’s publication and they own the copyright. We do not print individual copies of the yearbook.
I did not receive my yearbook and/or yearbook accessory items. How can I get them?
The Herff Jones Yearbook Order Center has processed your order on behalf of your school. Once completed, the yearbook and/or yearbook accessories ordered will be delivered to your school, and your school is responsible for fulfilling your order.