Customer Service

If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.


I heard that my school may offer a virtual commencement. What is the Herff Jones virtual commencement?

Herff Jones has partnered with StageClip and MarchingOrder to provide a one-of-a kind virtual ceremony for graduates. The virtual commencement provides all the elements of a traditional ceremony with guest speakers, personalized recognition of each graduate and much more. Friends and family can be invited to share in the virtual event and the graduate can share a memory of their academic achievement on their preferred social channels. More information about virtual commencement can be found here.

I would like to find out more about offering a virtual commencement for my high school or college. How do I get started?

We understand the importance of celebrating achievement with the challenge of closed campuses. The Herff Jones virtual commencement will allow for students and their families and friends to share in the celebration remotely. To get started, a school administrator or leader can register online, and a Herff Jones sales representative will connect to start the process.

How is the virtual commencement personalized for each student?

StageClip and MarchingOrder, partners of Herff Jones, create a complete virtual commencement experience. Guest speakers and administrative staff share commencement comments and keynote speeches. In addition, students can share a 30 or 60 second personalized video and commencement photo. A sample of a student message is available here. A procession with individual student recognition is created for a personalized celebration from beginning to end.

My school is offering a virtual commencement ceremony and I want my family who live in different areas of the country to view the ceremony. Is that possible?

One of the benefits of virtual graduation is the flexibility to share it with family remotely. Using a smartphone, tablet or computer, family and friends can tune in the day of the event to participate in the ceremony through YouTube. After the event, your personalized clip will be available to share or download and keep as a memory of your celebratory event.

Is there a limit to the number of schools that can sign up?

Yes. Due to high interest, we are now at capacity through June 28. Our technology partners have started to add additional blackout dates, and we will continue to update and share that information as more schools and districts continue to sign up.

What if I have additional questions?

Feel free to reach out to the Herff Jones virtual commencement support team at (833) 204-7429 from 10am to 9pm EST, seven days per week as events start approaching. Or you can email us directly at