Customer Service

If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.

Nursing Pins

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local Sales Representative to find out the delivery information for your school.

Can I make a change to my order?

Please contact Customer Service at 1.800.837.4235. Changes to an order can be made within three business days (72 hours) of purchase.

Can I get my nursing pin engraved?

Yes, you may have up to three initials and year of graduation engraved free of charge. Please contact Customer Service for additional assistance.

What is the order cancellation policy?

Orders can be canceled within three business days of order submission by contacting customer service.

What is your warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of the ship date for replacement or full credit. If you should note any concerns in product quality or workmanship, please contact customer service at 1.800.837.4235 for assistance.

What metal types do you offer for your nursing pins?

Herff Jones offers an array of metal choices. Please reference our brochure for all information.