Customer Service

If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.


What is your return policy?

Announcements are customized and personalized to celebrate your achievements. Therefore, announcements typically cannot be returned. For any other questions, please call customer service during our hours, Monday – Friday, 8am – 5pm EST, at 1.800.837.4235.

Why did my announcement come with two envelopes?

Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more College Announcement Etiquette, please click here. For High School Announcement Etiquette, please click here.

Can I order the paper stock and design then print my own announcements?

Since Herff Jones is your official school provider, your school’s crest or logo has been custom-designed and printed exclusively for your school on your announcements. Custom announcements cannot be replicated or purchased from anyone else.


When will my product be delivered?

Graduation products (announcements, thank you notes, senior apparel) are delivered by your rep at your school. Please contact your local rep to see when he will be on your school’s campus.

Where can I order my high school graduation products online?

If available, high school graduation products can be ordered online at


Where can I order my college graduation products online?

Please visit to see if online ordering is available for your school.

When will my product be delivered?

Delivery time varies based on seasonal demands. Once the order ships, a shipment confirmation email, along with the tracking number, is sent to the email address provided. Standard orders are shipped via USPS.

Shipping for APO/FPO, U.S, territories and international is an additional 1-2 weeks and varies based on seasonal demands.

What is your warranty policy?

All Herff Jones graduation products are guaranteed to be free of defects in material and craftsmanship. Defective product must be returned within 30 days of ship date for replacement or full credit. If you should note any concerns in product quality or workmanship, please contact customer service at 1.800.837.4235 for assistance.