Customer Service

If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.

What is the difference between the photo announcements I get from Herff Jones and Walgreens?

Herff Jones is your official school provider. This means that your school’s crest or logo have been custom-designed and printed exclusively for your school. Custom announcements cannot be replicated or purchased from anyone else.

After I order, what can I expect?

You will receive your welcome email when your school’s official graduation announcement ceremony text is available. The timing differs based on your rep, so be sure to reach out to them for details. Typically, schools finalize their announcement ceremony text in the spring.

Whom can I contact if I’m having trouble designing my products?

Contact Grad Photo Customer Service, toll free at 1.866.238.5336, email highschoolcs@herffjones.com, or click on the “Contact Us” link in the Grad Photo Design Studio main page. The link will have a form that is sent to Customer Service, and a representative will respond to your inquiry within 1 business day.