Customer Service

If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.

GENERAL QUESTIONS

What is the best way to care for my class ring?

The best way to care for your class ring is to polish it with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. Follow this link for more tips on how you can best care for your class ring.

What is the order cancellation policy?

You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture.

What kind of metal are class rings made of?

Most class rings are made of 10K and 14K Yellow Gold or White Gold. In addition, some styles offer 18K Yellow or White Gold, Ultrium (a fine jeweler’s stainless alloy) and Extreme Silver. Metal offering is dependent upon manufacturing requirements and stability. For specific definitions of metals and stones, click here.

What is the environmental commitment for rings?

Please click here for more information about our environmental stewardship and human rights.


WARRANTY & REPAIR

What if I need to return my ring for a refund?

For all returns or refund questions, please call customer service at 1.800.837.4235, open Monday – Friday, 8am – 5pm EST.

How long will it take to repair my class ring?

Ring repairs generally take 2 – 3 weeks to be repaired and shipped back out to you. For more information, please call customer service at 1.800.837.4235, open Monday – Friday, 8am – 5pm EST.

What is covered under the Herff Jones Ring Warranty?

Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore the original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning a ring repair and warranty, please call customer service at 1.800.837.4235, open Monday – Friday, 8am – 5pm EST. For complete information, visit our ring warranty page.


LOST RING PROGRAM

How do report my ring as lost?

For more information on how to report your ring lost, please click here.

How long will it take to manufacture my replacement ring?

Ring manufacturing can take up to 8 weeks and will then be shipped to you.

What is the cost to replace my ring?

Please contact customer service at 1.800.837.4235 or your local Herff Jones Sales Representative for pricing.

How do I report a lost/found class ring?

Herff Jones recommends you visit www.classringfinder.com which allows you to search for a lost ring or report a ring you found.


HIGH SCHOOL CLASS RINGS

Can I design my class ring online?

Yes, you can design your class ring online. Please visit highschool.herffjones.com to start designing your ring today.

How is my ring delivered to me?

Your Herff Jones rep will deliver class rings to your school. Please check with your local rep for dates and times.


COLLEGE CLASS RINGS

Can I design my college class ring online?

Yes, you can design your class ring online. Please visit collegerings.herffjones.com to start designing your ring today.

How is my ring delivered to me?

College Rings will ship directly to you. All rings shipping to a residential, business, PO Box or general delivery address will be shipped via the U.S. Postal Service (USPS).