If you are looking for information on how to make a payment, check order status, find your school rep or make changes to an existing order, please check out our Top Questions FAQ page.
What is the best way to care for my ring?
Your ring will return to its original luster if polished with a good silver cleaner or washed with a mild soap. Finish by buffing with a soft cloth. For more information, click here.
What is the order cancellation policy?
You, the buyer, may cancel the transaction at any time prior to midnight of the third business day (72 hours) after the date of this transaction. The minimum deposit is subject to forfeiture.
Tell me more information about metals and stones for class rings.
Metals and stones are a great way to customize your ring and reflect your personal style. For specific definitions of metals and stones, click here.
What is the environmental commitment for rings?
Please click here for more information about our environmental stewardship and human rights.
What if I need to return my ring for a refund?
For all returns or refund questions, please call customer service at 1.800.837.4235, open Monday – Friday, 8am – 5pm EST.
How long will a repair to my ring take?
Ring repairs generally take 2 – 3 weeks to be repaired and shipped back out to you. For more information, please call customer service at 1.800.837.4235, open Monday – Friday, 8am – 5pm EST.
What is covered under the Herff Jones Ring Warranty?
Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. In addition, the following services will be performed at NO CHARGE: resizing; replacement of broken or defective simulated stones; restore original finish of ring; change of grad year date while still in school; clean and polish. If you have questions concerning a ring repair and warranty, please call customer service at 1.800.837.4235, open Monday – Friday, 8am – 5pm EST. For complete information, visit our ring warranty page.
How do report my ring as lost?
For more information on how to report your ring lost, please click here.
How long will it take to manufacture my replacement ring?
Ring manufacturing can take up to 8 weeks and will then be shipped to you.
What is the cost to replace my ring?
Please contact customer service at 1.800.837.4235 or your local Herff Jones Sales Representative for pricing.
How do I report a lost/found class ring?
Herff Jones recommends you visit www.classringfinder.com which allows you to search for a lost ring or report a ring you found.
Can I design my ring online?
Yes! Please visit highschool.herffjones.com and start designing your ring today.
How is my ring delivered to me?
Your Herff Jones rep will deliver class rings to your school. Please check with your local rep for dates and times.
Yes! Please visit collegerings.herffjones.com and start designing your ring today.
College Rings will ship directly to you. All rings shipping to a residential, business, PO Box or general delivery address will be shipped via the U.S. Postal Service (USPS).