May 12, 2021
Herff Jones Cyber Security Incident Update
Herff Jones recently became aware of suspicious activity involving certain customers’ payment card information. We promptly launched an investigation and engaged a leading cybersecurity firm to assist in assessing the scope of the incident. We have taken steps to mitigate the potential impact and notified law enforcement. Herff Jones is committed to the privacy and security of its customers and we take this responsibility seriously.
During the course of our investigation, which is ongoing, we identified theft of certain customers’ payment information.
We sincerely apologize to those impacted by this incident. We are working diligently to identify and notify impacted customers. In the meantime, we have a dedicated customer service team that can be reached by calling 855-535-1795 between 9 a.m. and 9 p.m. EDT Monday through Friday.