Image Pak Technical Support
Windows
Screen Fonts
With Windows 2K your display must be set for small fonts in order for the ImagePAK system to be properly formatted for your screen display.
The usual way to make the small font setting is:
1. Click the Start Menu
2. Click the Settings option. This will open the Control Panel Window.
3. Double Click on the Display icon.
4. Click on the Settings Tab.
5. If the screen setting is greater than 640x480 the option for Large or Small fonts should be available. Click on the drop menu selection and select Small Fonts.
Color Setting Errors
Image Pak 5.x requires that your monitor be set to support at least 16 bit color.
To adjust your color settings do the following:
1. Go to Start/Settings/Control Panel
2. Double click on the Display icon.
3. Click on the Settings tab.
4. Under Color Palette, Click on the black arrow.
5. From the drop down box, choose 16 bit or 24 bit.
6. Click the OK button.
Windows & Macintosh
Acrobat Reader
Download the latest version of Adobe Acrobat Reader
Macintosh
Quicktime
Download the latest version of Quicktime
Stuffit Expander
Download the latest version of Stuffit Expander
Image Pak Technical Support
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Herff Jones Photography Image Pak Technical Support can be reached by phone between the hours of 7:30 a.m. and 5:00 p.m. Central Time, Monday through Friday. When you call, you should be at your computer and be prepared to provide the following information:
• Your school name
• Image Pak version number
• The type of hardware/computer you are using
• The exact wording of any messages that appear on your screen
• What happened and what you where doing when the problem occurred
• How you have tried to solve the problem
• Technical Support Phone: 800-533-8030 and ask for Image Pak Technical Support