The Following Is A Collection Of Image Pak User Tips & FAQ’s

Stay tuned throughout the school year for tips, techniques and procedures submitted by the Image Pak user community. If you have an application of Image Pak or a short-cut you have discovered, be sure to submit that tip to Image Pak technical support.

Windows

Q: How do I access the instruction manual?
A: The instruction manual is installed on your computer at the time you install the Image Pak application. Just click the Start button and point to Programs/ImagePak 5/ImagePak 5 PDF manual. You will need to have Adobe Acrobat Reader installed on your PC. This is a free application that can be downloaded from the Internet at http://www.adobe.com.

Q: Can I use the Herff Jones images in other programs besides Image Pak?
A: Absolutely! There are numerous other applications that have approved Herff Jones images for use in their programs. If you have questions about a specific program, contact your Herff Jones representative.

Q: I assigned the First Name field to my Follett bar code, but when I read the bar code I only get numbers -- what's going on?
A: The Follett bar code, by definition, uses only the field that lists the student identification number (by default this field is called "Identification"). No matter what field or constant text is assigned to the Follett bar code, it will always use the identification number.

Q: My badge I designed looks great on the preview screen, but it always comes out messed up when I print it on my HP Printer. What am I doing wrong?
A: You're not doing anything wrong. Your HP printer just needs to be adjusted slightly. To correct the problem, open your Printers Folder and right-click on the HP Printer Icon. Select Properties and then from the Graphics tab make sure the "Use raster graphics" (or a like property) option is selected. Then click OK. Your printed badge should now look just like your preview.

Q: What does "Show Twain Device User Interface" mean?
A: In the "Acquire Photos" screen, the user has the ability to use any Twain-compliant photo acquisition device to import images into ImagePak's database. Twain devices, when called, usually display their own interface to help users acquire images. When the desired image has been aquired, the image is "sent" to Image Pak usually when the Twain device's interface is closed.

Image Pak, however, also allows the user the time-saving step of bypassing the default Twain device's interface and directly acquiring an image. How this is done, however, depends upon each Twain device. For example, the Kodak DC210 Digital Camera will "send" the last image taken. Other devices could "take" a picture the moment the device is accessed and "send" that image. It is recommended that the user gain experience using the Twain device to determine how it responds.

It has been found, however, that some Twain devices do not work well without showing the Twain interface. If your computer "hangs" or "freezes up" when attempting to use a Twain device without its native interface, it is recommended that the native interface always be used. This can be assured by checking the "Show Twain Device User Interface" check box under the Twain Preferences section of the Aquire Photos screen.

Q: Why does the Import a Foreign Database tree name the fields of my text file after the first record in the text file?
A: Image Pak does this because it searches the first record of the text (or spreadsheet, etc.) for names to assign to the fields. To avoid this and other possible problems, it is best to add a first record to the file giving names to the fields. For example, add this first record:

"Identification","FirstName","LastName","Teacher","Grade"

for a text file that contains information like this:

"983524","Gogh","Van","Gaugin","10"

"123865","Monet","Claude","Manet","12"

Q: I have uninstalled Image Pak 5 using the "Add/Remove Programs" Control Panel; why do I still have images and an ImagePak database (*.vlb) on my computer?
A: Windows uninstall can only remove programs and supporting files that are installed. Since Image Pak 5 creates and imports files whenever it is run, the uninstall cannot be aware of these; therefore, it cannot remove them. This will nearly always result in Image Pak databases, import logs, and imported images remaining behind after an uninstall.
In order to remove all Image Pak files, follow these steps:

1) Before proceeding, verify that this copy of Image Pak is not being used by any other personnel
2) Run the "Add/Remove Programs" Control Panel applet and remove ImagePak 5.
3) Close the Control Panels and open Windows Explorer.
4) Navigate to your "ImagePak 5" Directory (or wherever you installed Image Pak).
5) Highlight the "Image Pak 5" folder and press the "Delete" key.
6) Confirm that you wish to delete everything in this directory.
7) If you know you have saved other Image Pak files (such as databases, identification badge templates, etc.), remove these with Windows Explorer as well.

Once this has been accomplished, all Image Pak 5 files should be removed from your hard drive. However, to make a complete uninstall, Image Pak's Windows Registry entries can also be removed.

To remove all Image Pak Registry entries, follow these steps:

1) Before proceeding, verify that any and all Registration Numbers received for purchased Add-Ins for Image Pak are written down in a easy-to-find location. Erasing registry entries will also erase that registration status of any purchased Add-Ins. These Registration Numbers will need to be re-entered if Image Pak is re-installed.
2) Access the Windows "Start" menu and select "Run"
3) In the "Open" text box of the Run applet, type "regedit" and press the "OK" button.
4) For ImagePak 5.5 (and greater) users: Find and double-click (open) the HKEY_CURRENT_USER" node; for Image Pak 5.4.1 (and less) users: Find and double-click (open) the "HKEY_LOCAL_MACHINE" node
5) Find and open the "SOFTWARE" node.
6) Find and open the "Valley Software Systems" node
7) Find and highlight the "Image Pak 5" node.
8) Press the "Delete" key.
9) Answer "Yes" to the confirmation question.
10) Close the RegEdit program.

Image Pak 5 should now be totally removed from the computer.

Macintosh

Q: I can't get Image Pak to work correctly when I launch it. What is going on?
A: Some security applications can cause interference with Image Pak if they are not configured correctly. To see if your security application is affecting Image Pak, disable the security program and launch Image Pak again. If Image Pak works normally, referr to your security program's reference manual or call the company's technical support number to determine the required settings.

Q: Where is the instruction manual located?
A: The reference manual is located on the Image Pak application disk in an Adobe Acrobat Reader (PDF) file. To access the file, you will need to install Adobe Acrobat Reader on your Macintosh. This is a free utility that can be downloaded off the Internet at: http://www.adobe.com. To locate the Image Pak for Macintosh reference manual, insert the application disk in the CD-ROM drive. A window titled Mac Files will appear on the desktop. Resize the window and you will find the Image Pak for Macintosh.PDF file. Launch Acrobat Reader and open this file. You may either read from the screen or print it out. If you fill out and return the registration card that came with your Image Pak program, you may receive a printed copy of the manual. Please indicate on the registration card that you need a Macintosh version of the manual.

Q: How do I delete last years pictures and records?
A: By default, Image Pak places the images and database files on your hard drive (usually called Macintosh Hard Drive). To remove the database files, double-click your hard drive and a window will appear. Locate a folder called Image Pak 5 and double-click it. Delete the files you created last year. Also locate the folder called Herff Jones Images and double-click it. Delete the contents of the JPEGS folder, but don't delete the JPEGS folder itself. Close all windows and relaunch Image Pak After logging in, go to File/New and create a new, empty database table and then import from the current Administrators Resource CD.

NOTE: If you placed the images and database file in a different location, such as on a network volume, contact Image Pak technical support for help.

Q: Can I get PICT formatted images for use in other Macintosh applications?
A: Yes. Your Herff Jones Administrators Resource disk has a utility that will convert the JPEG images on the CD to PICT formatted images. To use this utility, you will need to install Apple's QuickTime application on your Macintosh. QuickTime is free and can be downloaded off the Internet at: http://www.apple.com/quicktime. The JPGTOPCT utility is located on the Administrators Resource disk in a folder called Tools. The file is in bin/hex format and can be opened using Aladdin's Stuffit Expander 5. If you don't already have this program, it can also be downloaded for free from the Internet at: http://www.aladdinsys.com. Open the Readme.Txt file using SimpleText and follow the directions for creating MacSchool images. This will create a folder named PCTFILEC in a location of your choice. The image files in the PCTFILEC folder are PICT formatted for use by any Macintosh application that uses picture files.