Nursing Pin FAQ’s

 

Do you sell Nursing Pins, Guards, or Lamps for my College or University?

Unfortunately, we are not licensed to sell at every College or University. If your school is not

How do I check the status of my order?

You can check the status of your order by completing our contact us form.  You may also contact Customer Service directly by calling (800) 837-4235.

How will my pin be delivered?

Each school determines the appropriate delivery method. Some schools provide pins at an official pinning ceremony while others distribute in another manner. Please contact your local Sales Professional to find out the delivery information for your school.

My school has a pinning ceremony, will my pin be delivered in time?

The ordering process for each school is set up to be open and closed at appropriate times to assure timely delivery before a designated deadline or ceremony.

Can I make a change to my order?

Changes to an order can be made within 3 days (72 hours) of purchase. Please contact Customer Service at (800) 837-4235.

What credit cards do you accept for payment?

We accept MasterCard, Visa, Discover, and American Express.

Why do you charge tax online?

All orders are subject to state and city tax as required by law due to our Company's business presence in all 50 U.S. states.

What metal qualities are offered?

Herff Jones jewelry is available in an array of metal choices.  The metal choices available are:

Yellow Gold

Gold Plated Yellow

White Gold

1/10th Gold Filled

Sterling Silver

1/10th Double Gold Filled

Rhodium Plated White

 

Gold
The proportion of gold in jewelry is measured in Karats (K). Pure gold is 24K. 18K gold is 18/24 (75%) pure gold. 14K gold is 14/24 pure gold. 10K gold is 10/24 pure gold. The remaining parts are comprised of other fine metals.

Sterling Silver - Alloy consisting of 92.5% pure silver and 7.5% other metals 

Gold Plated – Brass metal that has been plated with a layer of gold

Gold Filled - A layer of 10K gold bonded to the front of a reinforcing metal

Double Gold Filled - A layer of 10K gold bonded to both front and back of a reinforcing metal core

Rhodium Plated White – Brass base metal plated in Rhodium; which is silver in color and a member of the platinum family

*Not all products are available in all metals

Can my pin be engraved?

Yes, you may have up to 3 initials and year of graduation engraved free of charge.

If I have my year date engraved and I don’t graduate that year, can I get that changed?

Yes, for a minimal fee.  Please contact our manufacturing facility at (800) 451-3304 ext. 1177.

What is the order cancellation policy?

Orders can be cancelled within 3 days (72 hours) of order submission by contacting customer service at (800) 837-4235.

Can I return my pin if I do not graduate?

All nursing pins are custom made and therefore not returnable.