Graduation Announcement FAQ's
Do you sell graduation announcements for my College or University?
Hopefully, we are the current vendor for your school, but unfortunately, we are not authorized to sell graduation announcements at all schools. To check availability, go to our Commencement Ordering Page .
How do I locate the Sales Representative for my school?
You can locate the Sales Representative for your school by visiting our Herff Jones Sales Representative Locator.
How do I place my order?
You can place your Announcement order by accessing our Commencement Ordering Page . If your school is not listed, contact your school's Sales Representative to see about placing your order.
When will I get my order?
Production times will vary based on the product(s) selected and individual options chosen.
Manufacturing Time
- "Standard": Approximately 10-15 business days.
- "Rush": Approximately 5-7 business days.
Delivery Time
In addition to the manufacturing time, add 3-5 business days for Standard shipping, and 1 business day for RUSH shipping. Shipping for APO/FPO, U.S. Territories and international is 1-2 weeks.
How do I check the status of my announcement order?
You may check the status of your order by filling out a Customer Service request form or contact Customer Service directly by calling (800) 837-4235.
My announcement order is: Incorrect, Damaged or Short Items. What do I do to have my problem corrected?
Please visit our Order Correction Page and follow the prompts. If you have questions or concerns, please contact customer service at (800) 837-4235 or you may email us by completing our Customer Service request form.
Can I: Add or remove items, make changes or change the delivery on my order from standard to rush?
We are sorry, but due to the high volume of orders and production cycle, once an order has been submitted, no corrections, changes, alterations or cancellations can be made.
I addressed my envelopes incorrectly and need a new set. Can I purchase more envelopes?
Please call Customer Service at (800) 837-4235.
Can I change or alter the text shown for my school?
The text is preselected and approved by your university and cannot be changed.
Can I purchase the unprinted paper stock so I can have my own text printed on my announcements?
Herff Jones does not offer blank paper stock.
Why do you charge tax online?
All orders are subject to state and city tax as required by law due to our Company's business presence in all 50 U.S. states.
What if my package is returned to Herff Jones by the carrier?
Packages returned to our facility by the carrier, due to no fault of the shipper, will be subject to a return and/or reship fee assessed by the company. For more information, call (800) 837-4235 or email us by completing our Customer Service request form.
Graduation Announcement Etiquette and Design
For proper etiquette information, please view our Graduation Announcement Etiquette page.
Why did I receive two envelopes for each announcement?
Two (2) envelopes (inner and outer) are used to formally mail graduation announcements. For more etiquette information, please view our Graduation Announcement Etiquette page.
Why does one envelope have gum on the flap?
The envelope with no gum is your inner envelope. Put the announcement into this envelope and seal it with a year date seal (if purchased). Then put inner envelope into the larger, outer envelope that has a gummed flap. The outer envelope is your mailing envelope. For more etiquette information, please view our Graduation Announcement Etiquette page.
How do I use the year date seals?
The year date seals are traditionally used to seal the inner envelopes.
Who designed my Graduation Announcement?
The design of your official graduation announcement is decided upon by the college administration, bookstore, or a student committee. Your Herff Jones sales representative assists in the process but final approval is made by the University / College. All students will receive the official graduation announcement design and text. Student personal information will vary.
Why do the edges of my announcements appear torn?
Some announcements are designed with a Deckled Edge that gives the appearance of being torn. With the Deckled Edge design, each announcement has an unfinished looking edge on one side. There is nothing wrong with the announcement; it has been produced the way it was designed.
